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Frequently Asked Questions
  • Q. Why the printout is not clearly and a little whitish in the printing?
    Take out the cartridge, hold the handle of the cartridge and gently shake around 5 to 6 times, so as to make the toner evenly distributed inside the cartridge.
  • Q. How do I replace or insert a cartridge?
    Firstly, pull out the seal on the new toner cartridge and gently shake it for 5 – 6 times, then insert the toner cartridge into the drum unit. Last, install the assembly into the printer until hearing a “click” sound.
  • Q. How do I check the amount of toner left in my cartridge?
    Click on Operation panel: Menu setting→5.Prt Info Rept→2. Info Page Step1: Click menu and to choose number by ‘page down’ on the below control panel. Step2: Click “5-Prt Info Rept” in the menu setting--------“ok” Step3: Select NO.2-‘Prt Info Page’ ------then chose ‘OK” it will be done.
  • Q. How do I check how many pages I have printed so far?
    Click on Operation panel: Menu setting→5.Prt Info Rep→2. Info Page Step1: Click menu and to choose number by ‘page down’ on the below control panel. Step2: Click “5-Info.report” in the menu setting--------“ok” Step3: Select NO.2-‘Prt Info Page’ ------then chose ‘OK” it will be done.
  • Q. How to set up my G&G P4100DW Printer to a Wireless Network easily by one click installation? ( applicable to Wi-Fi or network models)
    Since some computers are not provided with wireless network function, this reply is divided into "Connect computer to router via Wi-Fi" and "Connect computer to router via wired connection” to introduce installation process. Here is the installation step: 1)Double-click on the Auto run file and then select “I agree” in the agreement. 2)Select way 3: “Connect with wifi” and attention to the instructions display in the picture. 3)Please make sure that pc is connected with router via network cable or Wi-Fi 4) Please connect PC with printer via USB cable to configure printer Wi-Fi 5) After installation is finished, “Installation Complete” interface will pop out, you can select to “print test page” or “Done”.
  • Q. How to set up my G&G P4100DW Printer to a Wireless Network easily by one click installation? ( applicable to Wi-Fi or network models)
    Since some computers are not provided with wireless network function, this reply is divided into "Connect computer to router via Wi-Fi" and "Connect computer to router via wired connection” to introduce installation process. Here is the installation step: 1)Double-click on the Auto run file and then select “I agree” in the agreement. 2)Select way 3: “Connect with wifi” and attention to the instructions display in the picture. 3)Please make sure that pc is connected with router via network cable or Wi-Fi 4) Please connect PC with printer via USB cable to configure printer Wi-Fi 5) After installation is finished, “Installation Complete” interface will pop out, you can select to “print test page” or “Done”.
  • Q. How do I setup a password for my WI-FI Connection? (Applicable to Wi-Fi models)
    Step1: Make sure printer is power on. Step2: Connect to Printer AP by mobile phone or PC. The SSID is start with” DIRECT-***”, and follow with number and character string. The default password is 12345678 Step3: Visit the Printer Web page via browser, Printer default address is 192.168.223.1 Step4: Enter the printer web page, choose “Log in” Tap. Step5: Input default user name: admin, Default password:000000. And Login. Step6: Select “settings” Tap wireless settings Wi-Fi Direct. Set the password in the tap, then click “apply “. Step7: Disconnect equipment and printer, when reconnect them, it should input the password as step 6 setting.
  • Q. Where can I download the softwares and drivers for my printer M4100/L2550 Series Printer?
    https://global.ggimage.com/printer/support.html
  • Q. How to get the printer to print darker under Windows?
    It will be changed in the printer’s “Printing Preference”------“Layout”-----“Density”--“Dark”
  • Q. Why it will be smoked when printing?
    The smoking is water vapor, which is caused by the printing environment and paper status. When we do the printing, the fuser unit will heat the paper to around 180 °C, so during paper out of the printer, it would exchange its temperature with surrounding environment. 1, Print environment: when the temperature becomes much lower, the humidity will be much higher, so the vapor will get heavy. Due to the temperature difference and moist, the water vapor will produce accordingly. Usually, we suggest the printing temperature is 10-32℃, Humidity (RH) is 20%-80%, and it will work fine. 2, Paper status: the paper status when dry or moist will also influence strongly the printing vapor. When the paper is just unpacked to print , or just laid in the dry environment , there would be no or less vapor ; But when the paper is very moist , for example , it was exposed in 90% RH environment for a day , when printing , there will be more vapor coming out . So, that is the cause of printing vapor, we must take care of the printing environment and the paper to avoid it.
  • Q. What is the power requirement will be need?
    See the nameplate on the back of the printer to learn the appropriate power supply and voltage to use with this printer. Please strictly follow the product specifications on power type.
  • Q. How to do when it shown “0x000000709” Error?
    Reason: 1. The compatibility issue about Windows system 2. When both of windows and XP sharing the same network, and the XP as the main host will be led to this problem. Solution A: Step1: Select “Manage” in the “This PC”. Step2: Select “windows firewall” and right click to “run” it. Restart your computer after you run the windows firewall. Solution B: Step1: Select “Manage” in the “This PC”. Step2: Select “Print Spooler” and right click to “run” it. Restart your computer after you run the windows firewall. Step3: Please enter “win+ R” and open “operation” window, please enter the IP address which is from the sharing this printer’s XP computer and then press “Enter” Step4: please Right click “connect” in the listed printer. It will be installed the driver directly. Step5: After done all above steps, you will see the connected printer in the “ Devices and printers”
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